Who is eligible?

If you reside in Lisle Township and are a senior citizen, sixty-five (65) years of age or older or you are disabled and have the RTA Special User Card you would qualify for this service. Applications for the RTA Special User Card are available at the township office, we will even take your picture, a requirement for the application.

How To Register:

Registrations for the Ride DuPage program are taken during our business hours of 8:30 a.m. through 4:00 p.m. Monday through Friday. Please bring a photo ID, such as a driver’s license or a state ID as well as something that would show us that you are a current resident of the township. If you are applying due to a disability we will also need to see your RTA Special Users card.

Cost:

The fare will be $1.00 for the vehicle to come with a cost of $1.00 for each mile traveled.  For example, if you were to take a three-mile trip you would be charged $1.00 for the vehicle to come plus a $3.00 mileage charge for a total trip cost of $4.00.

Companions:

One companion can travel with a registered rider at no additional cost. Just make sure you let the call taker know that more than one person will be making this trip.

Group Trips:

Groups of three or more will be charged the $1.00 flag fee plus $1.00 for each mile traveled. The second rider would ride as the companion at no charge. All other riders would pay $1.50.Miles traveled would only be charged once. When scheduling your ride be sure to tell the call taker how many people will be traveling so that they can be sure to send a vehicle large enough to accommodate your group. The call taker should tell you the cost of your trip when you make your reservation, if for some reason they don’t, be sure to ask, because you are required to pay for the trip in cash at the time the trip is taken.

Travel Area:

Anywhere you want to go.

Hours of Service:

7 days a week and 24 hours a day.

Once you are registered you can schedule a ride by:

Calling 1-800-713-7445 at least one day before the trip is needed or up to 7 days in advance between the hours of 6:00 a.m. & 7:00 p.m.

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When you call:

·        Tell them that you want to schedule a Ride DuPage trip

·        Pickup time desired.

·        Drop off location.

·        Specify if a return trip is needed.

·        Be very specific as to where you will be waiting.

The dispatcher will ask your name.  If they find your name in their computer they will schedule your ride (at this time no ID card is required for this program). The call taker will take the information for your trip and give you a cost for that ride.

Ride DuPage will determine which vehicle is best for your trip depending on your special needs and trip destination. They may send a taxi or it might be a bus. Your cost will be the same with either type of vehicle. You may be riding alone or if another traveler is near to you, going to a destination that is close to your destination, you might be sharing that ride. This is another reason why it is important to mention if more than one person will be traveling.

When the Vehicle Arrives:

·        Have your fare ready to give to the taxi or bus driver.

·          Be ready - others are also scheduled for rides.

·        Keep in mind that Pace drivers have a half hour window. This means your ride can arrive 15 minutes before or 15 minutes after your scheduled trip time and still be considered on time. However, once they reach your destination their schedule will allow them to wait no more than 5 minute before they go on to the next location.

·        If your plans change and you no longer need this ride please whenever possible call at least two hours before your scheduled ride to cancel. Canceling with less than a half hour notice will result in a “late cancel” and Pace charges $10.00 for each “late cancel” or “no show” reported.

·         A “no show” occurs when a scheduled rider is not at the location requested at the time of the scheduled ride. Once again Pace charges $10.00 for each no show reported by the Ride DuPage drivers. This charge is passed on to your sponsor making it very important to call Pace’s Customer Service number (1-847-228-4208) as soon as possible, to report any trip that was scheduled but not delivered or that was delivered late. If you can’t call the same day then please call on the next day so that Pace can check records and see what problems occurred. 

On March 1, 2008 the new Ride DuPage to Work program was started to help those riders who use Ride DuPage to get to and from work. Once registered for this program work trips will be charged at $1.50 for the first 6 miles and $1.00 for each additional mile. Because work trips tend to be longer and more frequent, financial assistance is needed to help serve these trips to seniors and persons with disabilities. The program is being partially funded through a New Freedoms Imitative grant, which will reimburse The Naperville/Lisle Area Transportation Partners for 50% of the cost to provide eligible work trips.

In addition to the Ride DuPage program we hope that many Lisle Township residents will be able to use the two major Pace fixed routes. in Naperville. Information on both of these is available on the Pace website, www.pacebus.com or call us and we will be happy to mail a bus schedule to you.

·        Route 714, a new bus service which began operating in August 2006, and which travels from Naperville to the College of DuPage and Wheaton.

·        Route 530, which began operating in October 2005, which travels from Naperville to Fox Valley Mall and Aurora.

RTA Free Travel for Seniors:

Beginning on March 17, 2008 Seniors who have a reduced fare card, available through the RTA, are eligible to travel at no charge on Pace fixed routes, the Metra trains & all CTA services in the City of Chicago   You may already have a reduced fare card (the card seniors will use to access this free service); if you do not we accept applications Monday through Friday between the hours of 8:30 a.m. & 4:00 p.m. No appointment is needed just bring a photo ID (Drivers License, State ID or Passport) we will take your picture (we are currently charging $2.00 to cover the cost of the film) or you can bring your own passport type photo (1 ½” by 1 ½” with a light background – no hats, scarves or sunglasses), make a photo copy of your ID and have you fill out a short application for RTA. They will possess your application & mail your card to the address you specify on the application in three to six weeks.

People with disabilities who receive Circuit Breaker Benefits are eligible for this Free Ride Program. To apply bring the yellow post card mailed to you from the governor’s office along with a photo ID to the township office. We will make copies of this information, take your picture & have you fill out a short form for RTA to process. You will receive your RTA Free Ride card within three to six weeks.

We also have applications for the reduced fare card for people with disabilities.

For more information on transportation call Lois Biggins at (630) 968-2087 ext. 11 during our business hours, 8:30 a.m. - 4:00 p.m., Monday through Friday